General enquiries
Ideas, feedback and anything else about the site.
Reply within 3 working days
Send a note downstream
Contact Lefitui Bass Creek
Pick the address that fits your question and write to us from your own mail app. There is no form on this site, so your message goes straight to the right person.
Player support
The wheel, defenders, controls, display problems or scores that look wrong.
Reply within 2 working days
Privacy
Browser storage questions or requests about your personal data.
Reply within 7 days
Legal
The terms, intellectual property or formal notices.
Reply within 10 working days
Accessibility and feedback
Barriers you meet while playing, and ideas that would make the creek easier to use.
Reply within 3 working days
Support hours
Monday to Friday, 08:00–18:00 UTC. We answer players from every time zone; messages sent at weekends are handled on the next working day.
Operator
Lefitui Bass Creek is developed and operated by GAMPROTECT LTD.
What to include
- Your browser and its version
- Your device and screen size
- The language selected on the site
- The wave you were on and what happened
- A screenshot, if it helps to show the problem
Never send us
- Passwords or login codes
- Bank card or payment details
- Identity documents
- Health or other sensitive personal data
Quick answers
Can I spin the wheel again?
The window turns once per browser session. Close every tab of the site and open it again later for a new boon.
My best score disappeared.
Best scores live only in your browser's storage. Clearing site data or using private mode removes them, and we cannot restore them.
Can I win anything?
No. Shells, points and boons have no value outside the game and cannot be exchanged for anything.
Do you have a phone line?
No. Email is the only way to reach us, which keeps a written record of every request.
Read how we handle messages in the Privacy Policy
We usually answer within a few working days. Please never send passwords, payment details or identity documents by email.